Overview 

A well funded market leader in the food tech segment wanted to rapidly sign up restaurants as customers to streamline restaurant order management, off-premise food prep, and delivery. The rate of customer acquisition was critical for this Company to establish a first-mover advantage over the competition. Target restaurants included multiple brands and concepts.

The Challenge

To attract restaurants and go to market, the Company faced an almost insurmountable challenge of integrating with a large, technically diverse, international as well as niche portfolio of Online Food Ordering (OFO) and Point of Sale (POS) systems – 100 plus and growing exponentially. The Company’s in-house integration effort was in the nascent stage and they needed a rapid and cost-effective way of integrating with POS, OFO, and delivery systems.

The Solution

LINK delivered 56 (and counting) POS and OFO integrations for the Company, which included not only the international systems with bulk of the restaurant volume, but also local players that are well-established in their markets. Within the first 11 months, LINK’s team rolled out 18+ integrations with a rapid velocity, letting the Company take its tech platform to over 5000 restaurants globally.

LINK’s white-labeled integration platform enabled the Company’s customer onboarding team to sign up new restaurants and activate the necessary integrations within minutes. Leading POS systems that LINK integrated included Toast, Square, Clover, Lightspeed, Oracle Simphony, Shopify, and many others. One key value proposition was LINK’s public API, which allowed any small or local app that didn’t have their own API to be able to sync with the Company’s platform.

A 16 chain specialty retail store (now expanding to 80 locations) needed to integrate their operations with their Cloud Point of Sale devices and enable the automation of their replenishment and supply chain model. They approached ShoppinPal for solution architecture and building out the necessary integrations.

Overview

The Client is one of the world’s top-rated e-commerce platforms specializing in the wines and spirits vertical. They power some of the most popular wineries and have an impressive global customer base that is growing at 50% YoY. 

The Challenge

Many of their existing and potential customers were using Vend as their Point of Sale solution at the cash registers in their stores and expressed a need for an integration between the two systems in order to better manage inventory. While product subscription, shipping, and other information were being maintained by the client, the inventory, customer information, and sales data were being collected at the POS. Having an easy way to synchronise the data between the two systems would ensure that the POS has the most up-to-date product and inventory data and the e-com backend gets all the relevant inventory, sales, and customer data required for many of its functions. The lack of such integration was resulting in mismatched information, inventory stockouts, unfulfilled orders, and many hours of manual effort to reconcile the two systems. 

The Solution

The client engaged with link to scope, architect, and build a working, scalable, two-way integration between its own systems and Vend. We delivered the first version of the solution in 30 days with a budget of $2000 and helped on-board the first two clients. A few features for error detection were later added based on the customer feedback in order to help them catch mismatches.

The Result

The client has on-boarded 7 large Wineries since introducing the integration. We also provide full support and hosting services so that Blackboxx can focus on its core product while still providing its customers with the data sync service they really need. This has helped in increasing customer loyalty and preventing churn as the end customers are able to use their POS with their Blackboxx platform without having to make wholesale changes to their operations or migrate to a new system.

The client is a group of companies specializing in the distribution of internationally renowned premium brands in apparel, footwear, accessories, jewelry, and cosmetics across different markets in Europe. With a network of over 80 self owned & operated stores and 12 brand partnerships, the client is a leader in retail and distribution.

The Challenge

The group wanted to upgrade their ERP Software and install Netsuite Oneworld to streamline and manage their Wholesale and Retail businesses. They have 12 stores across the UK and Ireland that currently utilize Vend, a cloud-based point-of-sale(POS) and retail management software. They were looking for a way to integrate their POS & its related Accounting systems with Netsuite. All the sales & accounting data such as transactions, refunds, returns and store transfers from the point-of-sale needed to flow into Netsuite while the ERP would act as the master repository for product and inventory information. The integration also needed to support multiple subsidiaries and currencies(such as GBP, EURO) used by the stores in different geographies

The Solution

We implemented an integration between Netsuite and Vend which allows data to move seamlessly between the two systems. Our team worked in collaboration with the customer and the Netsuite implementation specialists to customise mappings and ensure that product, customer, sales, payments data from Vend were reflected real-time & with 100 % accuracy in Netsuite. On the Netsuite accounting front, we worked on ensuring that all data went into the correct accounts & that the General Ledger was correctly maintained, COGS were correctly reflected and P&L data was accurate

The Result

The integration is successfully functioning across the 12 stores in UK & Ireland  and has ensured smooth and seamless functioning of their Wholesale and Retail businesses resulting in significant improvements in process efficiencies, cost & time savings