Accounting Integrations for Retailers and Restaurants powered by LINK!

Accounting Integrations for Retailers and Restaurants powered by LINK!

Overview

Retailers and restaurants increasingly rely on integrated tech systems to manage operations efficiently. However, syncing complex datasets between commerce platforms (POS, ecommerce, ordering etc) and accounting systems often requires manual workarounds, creating room for errors and inefficiencies.

To eliminate such challenges, LINK provides powerful embedded integration solutions, including:

  • Lightspeed Commerce and QuickBooks Online (QBO) integration, tailored for 1800+ golf courses that run on Lightspeed R-series for their retail stores, and K-series for their on-premise bars and restaurants.
  • Shopify and QuickBooks Desktop (QBDT) integration, offering a full end-to-end sync process for 1200+ businesses and counting.

The Problem

As merchants scale and use a wide range of retail and food tech systems, their accounting teams face several hurdles and inefficiencies:

  • Manual data entry across platforms introduces inconsistencies and delays.
  • Lack of control over how and when data syncs to accounting software leads to errors,  incomplete reporting, and potentially inaccurate tax filings.
  • Limited error handling makes it hard to identify and correct sync issues.
  • Rigid mapping rules force merchants to create workarounds for within their accounting system rather than go with the right/ideal setup.
  • Increased operational costs stem from inefficient workflows, frequent rework, and a higher reliance on accounting or support staff to reconcile data manually.

The Solution

Lightspeed Commerce + QuickBooks Online

  • Flexible sync modes
    Merchants can choose how sales are aggregated—by individual transaction, product, product type, or register.
  • Manual or automatic sync options
    Users can review summaries before syncing or let the system run in the background.
  • Customizable account mapping
    Every financial component—income, refunds, tips, discounts, etc.—can be mapped to specific QBO accounts.
  • Robust error handling
    Includes product deduplication, auto-retries for temporary API issues, manual retry interfaces, and detailed activity logs.

Shopify + QuickBooks Desktop

  • Robust and fast set up with QuickBooks Web Connector (QWC) architecture
    Scalable integration built on the latest version of the QuickBooks Desktop API, which establishes a robust and secure bridge with Shopify by leveraging the QWC based approach.
  • Modern, Automated Syncing
    Replaces the legacy file-based approach with seamless, real-time data transfer. No manual setup needed and it enables faster, more reliable syncs.
  • Data sync flexibility
    Merchants can choose between individual order sync or summarized entries per payout/day.
  • Automation and reporting
    Reduces manual data entry while enabling detailed financial reporting—including income, refunds, and cost of goods sold.

The Result

LINK’s embedded accounting integrations have enabled thousands of retailers and restaurants to automate financial data reconciliation, with high security and reliability, thus setting the gold standard for such integrations. 

The affordability of LINK’s solutions, starting at $15 per location per month, allows a wide range of merchants to benefit from full automation. LINK has 1500+ and 500+ daily active users for QuickBooks Desktop and QuickBooks Online integrations respectively, with continuous usage since the last two years, demonstrating long-term stickiness and value. LINK anticipates 10x user growth in the next 15 months. 

LINK’s Accounting integrations typically save merchants 40+ hours per location per month on manual tasks, thus making these integrations instrumental for Commerce platforms to acquire and retain merchants.  

 

Talk to us at LINK!

We specialize in powering seamless integrations across retail and food tech ecosystems. Let’s explore how we can do the same for you.

Online subscription activation during in-store purchases enabled by LINK!

Online subscription activation during in-store purchases enabled by LINK!

Overview 

The Client is one of the largest brick-and-mortar chains for CBD wellness products in the USA, with hundreds of locations, along with thriving online sales. They want to increase revenue generated per store and customer retention, by activating online subscriptions for customers during in-store purchases. Since the checkout process is done by the cashier, the cashier should be able to prompt the customer about signing up for online subscriptions and complete the activation for the subscriptions within the purchase flow at the point of sale.

The Challenge

The brick-and-mortar stores use LightSpeed X-series POS to manage the in-store purchases. Online subscriptions are managed at the corporate level, using Shopify for ecommerce along with the Skio application to manage the subscription model.
To achieve the in-store subscription opportunity, the Client needed its POS platform to talk to its ecommerce/subscription platform and they needed it as soon as possible.

The Solution

LINK stepped in and created a POC for the Client, ensuring that we met the Client’s requirements while collaborating closely with the Skio team. The POC helped the Client quickly make the decision to move forward with LINK for creating the solution.

LINK built connectors to the LightSpeed X-series POS and the Skio application, and provided a pop-up model for the cashier. When a customer makes a purchase in-store, LINK displays a pop-up window to capture whether the customer wishes to subscribe to specific products, billing start date, and the preferred payment method. The subscription information is shipped to Skio, via LINK’s connector with Skio, where a new customer subscription is created and fulfilled via the Skio-Shopify integration. The subscription flow is integrated as a part of sales, hence sending the subscription information to Skio and receiving successful subscription acknowledgement is done seamlessly in real-time. This ensures a smooth customer experience at the point of sale while providing them the option for in-store subscription.

The Result

LINK’s commitment to partnerships and our innovative and flexible approach helped in creating a swift and scalable solution involving multiple software platforms. This game-changing solution’s launch in the Client’s brick-and-mortar store will propel them into a new era of innovation and customer engagement, resulting in higher revenue per store and increased customer loyalty.

Seamless migrations : How leading POS platforms leverage LINK! For automated merchant onboarding

Seamless migrations : How leading POS platforms leverage LINK! For automated merchant onboarding

Overview

As merchants worldwide seek advanced and scalable POS solutions for their businesses, the onboarding process can be complex, requiring careful data migration and minimal disruption to their operations. The POS platforms need to support new merchants through this complex task of migrating to their systems, while also ensuring that their POS platform syncs with the merchants’ existing tech stack, to enable seamless continuity of business operations.

The Challenge

Lightspeed Commerce was rapidly gaining merchants in the APAC region but their internal tooling and team was not set up to onboard merchants efficiently at large volumes. Lightspeed X-series team partnered with LINK to allow for accurate and automated data migration, system configuration, and rapid merchant activation.

When QuickBooks POS reached its end of life, its merchants needed to transition to Shopify POS while maintaining their integration with QuickBooks Desktop. Shopify turned to LINK! to execute this large-scale migration to harness LINK’s expertise in providing a combination of automated onboarding to Shopify POS and daily sync with QuickBooks Desktop.

The Solution

LINK follows a structured migration process to ensure a smooth transition, while supporting both a self-serve model and an ops-led model, letting the POS platform choose the best model for them.

For Shopify POS, LINK’s automated migration and integration workflow enabled merchants to self-serve and complete onboarding in a matter of hours. Merchants could upload files, map data, and connect to other tools from their tech stack, ensuring a seamless transition. They were additionally supported by the LINK’s ops team if they needed help. For Lightspeed Commerce, LINK created tooling and processes for the X-series POS onboarding team to retrieve merchant data. The LINK migration engine further transformed and imported the data into the X-series system.

LINK employs robust AI-led validation processes to ensure all data is migrated accurately with nearly zero human intervention and within set timelines. For the Lightspeed X-series onboarding, 90%+ of incoming merchants’ key data sets were migrated within 4 days, and the remaining merchants with corner cases and/or bad data were guided by the LINK ops team to successfully onboard in additional 1-2 weeks. For the Shopify POS migration, LINK provided a seamless, automated transition for over 35,000 merchants, ensuring their integration with QuickBooks Desktop was maintained. LINK also developed a migration app for the Shopify App Store and collaborated with Shopify to publish guides in the Shopify Help Center.

The Result

LINK’s unique combination of robust automated tooling and hands-on approach delivered exceptional POS migration experiences while ensuring merchants were set up for success from day one.

LINK continues to work closely with Shopify POS and Lightspeed X-series, migrating new merchants, allowing the POS platforms to focus on core product innovation. Shopify’s small retail segment onboarding is entirely managed by LINK, and Lightspeed X-series migration partnership with LINK has expanded internationally. Time to activation for merchants has reduced by 95%, leading to higher merchant conversion for the POS platforms. This also creates an accelerated path to revenue realisation for the POS platforms, since the merchants start transacting after they are activated. Through AI-led automated solutions and customized support, LINK continues to be a leading and trusted onboarding partner.

Viggy Mokkarala joins LINK!’s advisory board

Viggy Mokkarala joins LINK!’s advisory board

We are excited to announce that Viggy Mokkarala is joining LINK’s Advisory Board. Sriram Subramanian, our Founder & CEO says, “Viggy has been an investor and an invaluable key advisor contributing across several key functions spanning finance, sales and distribution and GTM strategy. I am very happy to have him onboard as LINK’s formal advisor.”

Viggy Mokkarala is a seasoned executive with expertise in strategic growth, corporate acquisitions, and marketing. As Managing Partner at MVV Strategic Partners, he drives business strategy and expansion. Previously, as EVP at Envestnet Asset Management, he led the acquisition of 17+ firms over a decade. With leadership roles at SpecialtyMD.com, Applied Materials, and Silicon Graphics, Viggy brings decades of experience in business development and innovation.

The art of networking: how to build authentic connections

The art of networking: how to build authentic connections

When we think about networking, we are often told that it’s primarily about gaining access to exclusive circles, top-tier schools, and elite business networks. There’s a prevailing notion that if you didn’t attend a prestigious private school or an Ivy League institution, your network might be inherently limited. However, I have realized that meaningful connections don’t come from privilege; they come from authenticity. 🤝

In my own journey, I’ve connected with people from all walks of life—some from well-known institutions, yes, but many others from completely different backgrounds. Old schoolmates from a definitely non-elite government school in India. Friends I played table tennis with years ago. Colleagues from different jobs. People I met through shared interests, casual conversations, or even chance encounters. And over time, these connections have become some of the most valuable relationships in my life—not because of their backgrounds but because of the trust, support, and mutual respect we’ve built. 🌍

The truth is, real networking isn’t about proximity to power or wealth. It’s about genuine relationships. Here’s what I’ve learned about meaningful networking:

    • Give without expectation: The best connections are built on generosity. You don’t help someone expecting an immediate return. Often, the value you create for one person comes back to you from another, in unexpected ways.
    • Build a reputation for being helpful: When people know they can rely on you—not because there’s something in it for you, but because you genuinely want to support them—that’s when you create real influence.
    • Prioritize organic connections over forced ones: The most impactful relationships aren’t manufactured—they grow naturally. Instead of chasing high-status connections, focus on people you truly connect with.
    • Stay in touch without an agenda: Whether it’s customers, investors, or peers, maintaining relationships without expecting something in return often leads to opportunities down the road.
    • Find ways to contribute to the larger ecosystem: One of the most rewarding aspects of networking is creating value beyond individual relationships. For example, being an entrepreneur and having been through startup incubators myself, I now try to connect startups to the right incubators, helping both sides thrive.

Networking isn’t about where you studied or who your family knows. It’s about how you show up, how you contribute, and how you build authentic relationships over time. 🚀

Team LINK!’s Holiday celebrations and New Year resolutions

Team LINK!’s Holiday celebrations and New Year resolutions

As the year draws to a close, the LINK! office is buzzing with anticipation for 2025. Reflecting on the past year, our team is stepping into the new year with fresh energy and clear goals. From health and hobbies to adventure and self-improvement, each resolution highlights our individuality and shared drive for growth.

A Festive Kickoff: Holiday Celebrations

We welcomed the holiday season at LINK! with a warm and cheerful team gathering. The office, adorned with festive decorations, featured a hot chocolate station stocked with marshmallows, chocolate wafers, and crushed candy canes. Our Secret Santa exchange brought plenty of laughs and smiles, with quirky gadgets and thoughtful gifts adding to the joy. It was the perfect way to wrap up the year and set the tone for 2025.

Health, Fitness, and Adventure

The new year often inspires a focus on health and well-being, and our team is no exception. Vijaylaxmi, Technical Ops Specialist, plans to make fitness more enjoyable by taking up badminton, blending exercise with some friendly competition. Swaroop Joshi from the tech team is balancing gym sessions with flute practice, combining wellness and creativity. Maas, who is pursuing his master’s degree, aims to maintain a consistent fitness routine to stay energized.

Adventure is another recurring theme. Anshul Pandey, UI/UX Designer, is diving into off-roading and bike classes, while Neha Rai, QA Manager, plans to explore new travel destinations and immerse herself in different cultures. Akram is planning a solo ride from Kanyakumari to Kashmir, which will necessitate meticulous planning.

Personal Development and Lifelong Learning

At LINK!, the passion for learning and growth is unwavering. Shivam Shinde from the tech team is expanding his skill set with a data analyst course, while Hina Pathan, SQA Engineer, is diving deeper into automation frameworks. Tushar Mukherjee, a software engineer, is embracing his creative side by learning the violin, adding a new rhythm to his year. These aspirations showcase a balance between professional growth and personal passions.

Cultivating Mindfulness and Balance

In the midst of busy schedules, many on the team are focusing on mindfulness and balance. Shreya Vaidya (Data Ops) is committing to waking up earlier and reducing screen time to reclaim valuable moments for herself. Aishwarya is prioritizing mental well-being by traveling more with friends, cherishing the joy and renewal that come from shared adventures and fresh perspectives.

Fueling Passions and Building Connections

The team’s diverse interests continue to inspire. Khushbu Pathe from the QA team aims to read 12 books and travel across Europe, combining intellectual curiosity with a love for exploration. Suraj Mandal, Sr. FullStack Developer, is honing his time management skills to make room for more adventures and growth. These goals reflect a collective spirit of making the most of the year ahead through meaningful pursuits.

Looking Ahead

As we step into 2025, the LINK! team is excited to pursue new goals and create lasting memories. Our resolutions are more than aspirations—they represent our commitment to growth, both individually and as a team. Here’s to a year filled with progress, challenges, and moments to celebrate.

How can startups attend trade shows without a large budget and still make it work?

How can startups attend trade shows without a large budget and still make it work?

Let me tell you a secret: You don’t need a massive budget to get value from a trade show.

Skip the ticket; show up anyway.

Tickets can be very expensive, and as a startup founder, I couldn’t justify spending thousands. So I decided to skip the ticket and just go to the same city where the trade show was happening. The best conversations often happen outside the event—in coffee shops, hotel lobbies, and nearby restaurants. Trust me, you don’t need to be inside the venue to make excellent connections.

Do the outreach beforehand.

Before I landed, I did my homework. I contacted people I knew would be attending, set up coffee meetings, and scheduled casual lunches. This took a bit of LinkedIn outreach and some emails, but it paid off. I had meaningful one-on-one conversations, all without the noisy, crowded exhibit floor.

Work the vicinity of the trade show

Most trade shows and conferences have an outside zone/seating for coffee and networking. I used that area to get work done, while keeping an eye out for people that I wanted to meet for a quick handshake. You never know who you’ll meet; those chance encounters can lead to big opportunities.

Focus on Relationships, Not Sales

Since I wasn’t under the pressure of having a booth or a big-ticket expense to justify, I focused on building real relationships. I wasn’t pushing for sales—I was simply meeting people, getting to know them, and finding ways to follow up later.

Ask Customers if You Can Represent Them

One creative way to attend trade shows without breaking the bank is by leveraging your existing customer relationships. It’s always worth asking your loyal customers or clients if you can tag along, represent them, or attend the event on their behalf. By doing this, you may gain free or discounted access to the event while still promoting your own brand. Customers attending the trade show might appreciate the additional representation, especially if they can’t send a full team themselves. This also gives you the chance to meet potential partners, prospects, or other companies in their network while staying within budget.

At the end of the trip, my total expenditure was a fraction of what it would’ve cost to attend the trade show officially. Flights, hotel stay, a few coffees, and a couple of lunches, but I still walked away with solid connections—and even potential deals. People want to see you in-person and showing up gives your brand credibility.

Loyalty platform rapidly gains new locations by integrating with top POS systems via LINK!

Loyalty platform rapidly gains new locations by integrating with top POS systems via LINK!

Overview 

An industry-leading Loyalty Platform sought to boost revenue and customer retention for merchants in the restaurant and retail categories. To acquire the merchants, the most effective strategy for the Loyalty Platform was to build integrations with all the relevant POS systems as fast as possible, while ensuring a smooth experience for the end customers during a transaction.

The Challenge

Even though the Loyalty Platform had built a few integrations in-house, they needed to move fast to get the key POS integrations done but didn’t have the in-house expertise and bandwidth. Also, to speed up merchant acquisition, it was critical for the Loyalty Platform to get listed with the leading POS marketplaces. LINK was well positioned to take on both the challenges. The Loyalty Platform partnered with LINK for POS expertise, speed, cost efficiency, and long-term maintenance and scaling. Partnering with LINK also freed up their in-house engineering bandwidth to focus on the core loyalty products.

The Solution

LINK integrated the Loyalty Platform with two POS systems: Clover and PAR Brink. For every transaction, the relevant customer and sale information is sent to the Loyalty Platform, which then computes/updates the loyalty points. The integration further allows the Loyalty Platform to show the offers for redemption on the POS system’s cashier screen via a pop-up. Once an offer is redeemed, the information is synced back with the Loyalty Platform. Since the communication between the POS and Loyalty Platform is happening in the middle of a sale transaction, each request/response happens in under two seconds. Additionally, LINK is using its expertise and POS partnerships to drive marketplace listings for the Loyalty Platform.

The Result

The Loyalty Platform was immediately able to offer the integrated well-rounded product to activate 180+ merchant locations and build an ongoing pipeline. With the POS integrations in place, the Loyalty Platform plans to run joint campaigns with other industry players that cater to restaurants and retailers, to further expand their footprint. LINK is also expanding its partnership with the Loyalty Platform to integrate additional POS systems as well as systems in categories such as e-commerce, CDP, CRM, and accounting.

LINK’s Journey Towards Gender Diversity and Inclusivity – 2020 vs today

LINK’s Journey Towards Gender Diversity and Inclusivity – 2020 vs today

In 2020, I was chatting with LINK’s small crew about how we had just 1 female engineer on the team and how that needs to change. Fast forward to now, and it’s amazing that the collective hiring and culture effort has turned us around to being quite close to a women’s majority!

My resolution is to do everything possible at LINK to create a perfect woman’s workplace.

Here’s my list of takeaways and “Must Do’s”:

  • Gender diversity is not accidental, which means it needs a thoughtful and persistent effort. Generally, 9 out of 10 applications that we get for engineering roles are from male applicants. To change that, I believe every aspect of the company—from the branding, job postings, to the language we use in all our communication—needs to be welcoming to women. In our recruiting efforts, we keep the search going until we have a big enough pool of female applicants. Women who are already working at LINK are encouraged to bring referrals of female candidates from their network.
  • That said, branding, recruiting, and language will not suddenly bring in female employees if the culture/environment are not truly supportive of a woman’s needs. For example, I asked an Air India employee in Stockholm (mother to a 2-year old who was instrumental in making our work trip happen) about how she managed to pull this off with a toddler. She said it was because of the trust and flexibility that her manager consistently placed in her that motivated her to go the extra mile, including how her maternity leave was handled.
    We (and I am sure many other startups) offer a similar level of flexibility, but we have to go deeper and consider if each employee in the organization, without fail, represents those values and is supportive towards female employees on his/her team.
  •  It is critical to sensitize the workforce on sexual harassment, acceptable protocols, and etiquette. In India, the POSH law requires companies of all sizes to ensure their employees have undergone the necessary training.  The training is important but not enough – HR together with leadership needs to proactively enforce timely interventions and ensure that every employee knows that their concerns will get heard and addressed.
    There is sufficient evidence that a diverse workforce results in higher productivity and profits. So I am hopeful that the startup founders reading this article will also take steps to make their respective companies more diverse and inclusive.


Sriram Subramanian

How office pets transform the workplace

How office pets transform the workplace

Here at LINK!, we know firsthand the happiness and support that pets provide. This is why we have a policy that allows employees to bring their pets to work.

We hope that our pet policy will help make our workplace more animal-friendly for our employees and their families. The inclusion of pets in the office has the potential to increase happiness, decrease stress, and strengthen bonds among team members, in our opinion. Who among us doesn’t adore a playful puppy wagging its tail or a furry cat snuggled up in a corner, purring away?

How Office Pets Can Relieve Stress

An individual’s general health and output can be significantly improved with the company of a furry pet while working. Pets make people happier, less anxious, and better able to concentrate, which in turn makes for a more pleasant and productive work environment.

Petting an animal, such as a dog or cat, can have a calming effect on your anxiety and stress levels. These mild-mannered friends bring comfort and camaraderie, allowing you to centre yourself and enjoy the here and now. Their ability to love without conditions might provide a welcome break from the stresses of daily life.

Pets as Cultural Ambassadors and Conversation Starters

Pets in the workplace have the potential to greatly enhance teamwork and communication. These furry friends have a knack for making people feel more at ease and bringing everyone together.

Pets in the Workplace: A Unique Employee Perk

For many employees, their furry companions are an integral part of their lives, and the ability to bring them to work can be a significant factor in their job satisfaction and overall well-being. By embracing a pet-friendly culture, companies demonstrate a commitment to their employees’ happiness and work-life balance.

By providing companionship, promoting physical activity, and offering a sense of purpose, pets can significantly contribute to improving mental health and overall quality of life.