Loyalty platform rapidly gains new locations by integrating with top POS systems via LINK!

Loyalty platform rapidly gains new locations by integrating with top POS systems via LINK!

Overview 

An industry-leading Loyalty Platform sought to boost revenue and customer retention for merchants in the restaurant and retail categories. To acquire the merchants, the most effective strategy for the Loyalty Platform was to build integrations with all the relevant POS systems as fast as possible, while ensuring a smooth experience for the end customers during a transaction.

The Challenge

Even though the Loyalty Platform had built a few integrations in-house, they needed to move fast to get the key POS integrations done but didn’t have the in-house expertise and bandwidth. Also, to speed up merchant acquisition, it was critical for the Loyalty Platform to get listed with the leading POS marketplaces. LINK was well positioned to take on both the challenges. The Loyalty Platform partnered with LINK for POS expertise, speed, cost efficiency, and long-term maintenance and scaling. Partnering with LINK also freed up their in-house engineering bandwidth to focus on the core loyalty products.

The Solution

LINK integrated the Loyalty Platform with two POS systems: Clover and PAR Brink. For every transaction, the relevant customer and sale information is sent to the Loyalty Platform, which then computes/updates the loyalty points. The integration further allows the Loyalty Platform to show the offers for redemption on the POS system’s cashier screen via a pop-up. Once an offer is redeemed, the information is synced back with the Loyalty Platform. Since the communication between the POS and Loyalty Platform is happening in the middle of a sale transaction, each request/response happens in under two seconds. Additionally, LINK is using its expertise and POS partnerships to drive marketplace listings for the Loyalty Platform.

The Result

The Loyalty Platform was immediately able to offer the integrated well-rounded product to activate 180+ merchant locations and build an ongoing pipeline. With the POS integrations in place, the Loyalty Platform plans to run joint campaigns with other industry players that cater to restaurants and retailers, to further expand their footprint. LINK is also expanding its partnership with the Loyalty Platform to integrate additional POS systems as well as systems in categories such as e-commerce, CDP, CRM, and accounting.

LINK’s Journey Towards Gender Diversity and Inclusivity – 2020 vs today

LINK’s Journey Towards Gender Diversity and Inclusivity – 2020 vs today

In 2020, I was chatting with LINK’s small crew about how we had just 1 female engineer on the team and how that needs to change. Fast forward to now, and it’s amazing that the collective hiring and culture effort has turned us around to being quite close to a women’s majority!

My resolution is to do everything possible at LINK to create a perfect woman’s workplace.

Here’s my list of takeaways and “Must Do’s”:

  • Gender diversity is not accidental, which means it needs a thoughtful and persistent effort. Generally, 9 out of 10 applications that we get for engineering roles are from male applicants. To change that, I believe every aspect of the company—from the branding, job postings, to the language we use in all our communication—needs to be welcoming to women. In our recruiting efforts, we keep the search going until we have a big enough pool of female applicants. Women who are already working at LINK are encouraged to bring referrals of female candidates from their network.
  • That said, branding, recruiting, and language will not suddenly bring in female employees if the culture/environment are not truly supportive of a woman’s needs. For example, I asked an Air India employee in Stockholm (mother to a 2-year old who was instrumental in making our work trip happen) about how she managed to pull this off with a toddler. She said it was because of the trust and flexibility that her manager consistently placed in her that motivated her to go the extra mile, including how her maternity leave was handled.
    We (and I am sure many other startups) offer a similar level of flexibility, but we have to go deeper and consider if each employee in the organization, without fail, represents those values and is supportive towards female employees on his/her team.
  •  It is critical to sensitize the workforce on sexual harassment, acceptable protocols, and etiquette. In India, the POSH law requires companies of all sizes to ensure their employees have undergone the necessary training.  The training is important but not enough – HR together with leadership needs to proactively enforce timely interventions and ensure that every employee knows that their concerns will get heard and addressed.
    There is sufficient evidence that a diverse workforce results in higher productivity and profits. So I am hopeful that the startup founders reading this article will also take steps to make their respective companies more diverse and inclusive.


Sriram Subramanian

Multi-outlet Retail Chain: POS & Inventory Management Integration

Multi-outlet Retail Chain: POS & Inventory Management Integration

Overview 

A 16 chain specialty retail store (now expanding to 80 locations) needed to integrate their operations with their Cloud Point of Sale devices and enable the automation of their replenishment and supply chain model. They approached ShoppinPal for solution architecture and building out the necessary integrations.

The Challenge

They had a complex supply chain process with two central warehouses and a large number of SKUs being ordered by the stores. The manual process of ordering was time consuming and the fulfillment process was subject to human errors as there was no systematic tracking process in place.

From the store managers’ perspective, the time spent on the manual ordering/receiving process, trying to track discrepancies, and account for missing stock was taking away from their primary responsibility of providing their customers a great in-store experience.

The Solution

We built an automated fulfillment system that automatically created orders for the store managers based on the in-store sales and current inventory. The app also tracks the orders from the stores to the warehouses where the person can use the app to record their shipments.

The app makes the entire process easier and trackable and seamlessly syncs with the Point of Sale system so all inventory changes are up to date.

The Result

We enabled the client to plan, document, implement, and optimize the operational process and customized it to provide the client with a flow that mirrors their physical process. The alternate options that the clients had considered ranged between $80,000 and $120,000 per year. The homegrown solution built via integrations was accomplished for $45,000 in Year 1 with running costs of $6000 from Year 2 on. ShoppinPal also provides ongoing technical support and hosting to clients.